Privacy Policy

1. Who We Are

Anderson Veterinary Surgery is committed to protecting your personal information and being transparent about how we use it.

Practice name: Anderson Veterinary Surgery
Address: 28 Station Road, Orpington, BR6 0SA
Email: enquiries@andersonvets.com
Phone: 01689 822607

We are the data controller for the personal information you provide to us.

2. What Personal Data We Collect

We may collect the following information when you register with us, contact us, use our online forms, or attend the practice:

• Your title, first name, and last name
• Postal address and postcode
• Email address
• Telephone numbers (home, mobile, and work — with your consent)
• Details about your pet(s), including species, breed, age, sex, and medical history

3. How We Use Your Data

We use your personal data to:

• Administer your account and pet records
• Provide the veterinary services and products you have requested
• Send vaccination, medication, and appointment reminders
• Contact you about your pet's care

We will only share your data with third parties where necessary to provide your pet's care or where required by law. These may include:

Specialist referral hospitals:

• North Downs Specialist Referrals
• The Veterinary Referral Centre
• Royal Veterinary College Queen Mother Hospital for Animals

Microchip registration databases:

• Petlog, Indentibase, Animaltracker, Pettrac

Reminder services: Virbac VIP (vaccination and medication reminders)

Healthcare plan and pet insurance administration — when you enrol in a plan or authorise a referral to an insurer.

4. Data Security

Your data is stored securely via an encrypted cloud system hosted within the European Economic Area (EEA), protected by multi-layer access controls. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

5. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of the personal data we hold about you
• Correct any information that is inaccurate or incomplete
• Request deletion of your data (subject to legal exceptions — see Section 6)
• Withdraw consent for marketing communications at any time
• Object to or restrict certain uses of your data

To exercise any of these rights, contact us in writing or by email at enquiries@andersonvets.com. We will respond promptly.

6. Data Retention

We are required by Veterinary Medicine Regulation to retain clinical records for a minimum of five years. We cannot delete records that are subject to this legal requirement, outstanding financial balances, or ongoing legal proceedings.

7. Marketing

We will only send you marketing communications with your explicit consent. You can update your preferences or unsubscribe at any time by contacting us at enquiries@andersonvets.com.

8. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.

9. Questions or Concerns

If you have any questions about how we handle your data, please contact us:

Email: enquiries@andersonvets.com
Post: 28 Station Road, Orpington, BR6 0SA
Phone: 01689 822607

If you are not satisfied with our response, you have the right to raise a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk